Explanation of the Terms
In this policy, "personal data" refers to any information that pertains to you and can be used, on its own or in combination with other data, to identify you as an individual. "Processing of personal data" encompasses any action taken with respect to your personal data, whether automated or not, such as its collection, recording, organization, storage, alteration, retrieval, use, disclosure, dissemination, restriction, combination, alignment, erasure, or destruction.A "data subject" is any natural person who can be identified or is identifiable, and whose personal data is processed by the entity responsible for the processing. In this case, it refers to you as a customer of the Writer24 website, which includes the mobile website and mobile application."Consent of the data subject/user" refers to your freely given, specific, informed, and unambiguous indication that you agree to the processing of your personal data by the website. This can be done through a statement or by clear affirmative action.Throughout this policy, "website" refers to the Writer24 website, mobile website, and mobile application. Other terms such as "customer," "expert," and "website" are also defined in our Terms and Conditions.
Upon accessing the Writer24 website, log information is collected and cookies are placed on your device to track your activity on the website. However, you have the option to opt-out of cookies, except those that are necessary for the website to function properly.As a registered customer, we may collect and process your personal data, including cookie identifiers and data that you provide during registration such as your first name, last name, email, phone number, social network ID (if assigned through Facebook or Google), time zone, IP address, and device type.If you are an Expert, in addition to the aforementioned information, we may also collect and process other data provided by you, such as your zip code, gender, year of birth, city of residence, and educational experience.We only process your personal data when we have lawful bases to do so.
Scope of Data Collection
The Company collects a limited amount of personal data from customers and experts for specific purposes.For customers, the Company collects personal data during registration, including email and password, and optional additional information such as first and last name, phone number, date of birth, and links to social accounts. The Company also collects and processes order details and information shared with the expert via messaging system.Customers may also freely submit information on the website, such as survey responses and feedback, and the Company may process and retain this information to resolve disputes or provide customer support.The Company monitors and analyzes web traffic and tracks customer behavior using cookies and similar technologies. Customers can choose to disable cookies, but this may affect the functionality of the website.When customers pay for a service, they provide payment and billing information which is sent to third-party payment providers. The Company stores limited payment information for tax and financial reporting purposes.The Company does not process sensitive data unless explicitly agreed upon by the customer.The Company maintains official social network pages, and interactions with these pages may be analyzed for social media marketing purposes.To comply with tax and accounting legislation, the Company may process personal data such as full name, country of citizenship, permanent residence address, mailing address, date of birth, U.S. taxpayer identification number, or foreign tax identifying number.
Purposes of Data Collection
Can you explain the various legal bases for processing personal data?
The use of personal data on our website and services is based on several legal bases depending on the circumstances. These include:Consent: We process personal data based on the consent you have given.
Contract: Processing is necessary to provide our services to you according to our Terms and Conditions.
Legitimate interests: Processing is necessary for the purposes of our legitimate interests, including compliance with financial and accounting legislation, analyzing website traffic and financial performance indicators to assess our business efficiency, promoting the Website through social media networks and affiliates such as bloggers or influencers, fraud prevention, ensuring the appropriate protection of personal data, and experts' verification.
Legal compliance: Where necessary, we process personal data to comply with applicable legislation, such as data subject request processing.Vital interests: In exceptional cases, we process personal data to protect your vital interests or vital interests of another person, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.We will inform you of the legal basis for processing and any other relevant details before we start the processing of your personal data on a specific legal basis, except when we are unable to do so in accordance with our obligations under applicable legislation.
Who does the Company share your Personal Data with?
Storage Duration of Your Personal Data by the Company
The Company retains your personal data for varying lengths of time depending on the reason for processing it:For Service PerformanceWe store your data for as long as you have an active user account on our Website. If you delete your account or if we have to delete it (e.g., due to a violation of our Website's Terms and Conditions or the law), we will either delete or anonymize your personal data. However, we may keep some data for a longer period to meet legal, tax, and accounting requirements (e.g. until the expiration of statutory limitation periods for contractual claims or limitation periods for tax liabilities resulting from your purchase of our services) or if the data is necessary for ongoing or anticipated legal proceedings. We strive to retain only the essential data and to keep it no longer than necessary.Based on a Legitimate Interest (Ours or a Third Party's)We keep it until you object to the processing or until we determine that the data is no longer relevant or we have already fulfilled our purpose for using it.As Required by LawWe use the data for the time specified by applicable laws.Based on Your Consent:Until you withdraw your consent or until we have fulfilled the purpose for which the data was collected, whichever occurs earlier.
Understanding Your Rights as a Data Subject Regarding the Processing of Your Personal Data by the Company
The rights of a data subject regarding personal data processed by a company include:Right of confirmation: You can request the company to confirm whether it is processing personal data about you.Right of access: You can access your personal data processed by the company.Right to rectification: You can request the company to correct incomplete or inaccurate personal data.Right to erasure (right to be forgotten): You can request the company to delete your personal data, subject to certain conditions.Right of restriction of processing: You can request the company to restrict the processing of your personal data in certain situations.Right to data portability: You can request the company to transfer your personal data to another controller.Right to object to processing: You can object to the processing of your personal data in certain situations.Right to withdraw consent: You can withdraw your consent for the processing of your personal data.If you are a California resident, you may also have additional rights under the California Consumer Protection Act (CCPA) regarding the collection, use, and sharing of your personal information. These rights may include the right to access, delete, and opt-out of the sale of your personal information. However, some personal information may be exempt from such requests under applicable law. The company reserves the right to verify your identity before responding to your request
Other Privacy CommitmentsCross-Border Transfers
Devellux Inc processes personal data both within and outside the United States. While the laws in the countries where data is processed may differ, the company takes measures to ensure high privacy compliance.
Time for Reply and Reaction
Devellux Inc will provide information on the action taken in response to your request related to your rights specified above within one month of receiving the request at the latest. This period may be extended by two further months in cases where the company is overwhelmed by the number of requests or the request requires a significant amount of action. The company will inform you of any such extension within one month of receiving the request, along with the reasons for the delay.
The company implements technical and organizational measures to ensure that personal data is processed in a way that ensures appropriate security of the information. This includes protection against unauthorized or unlawful processing, accidental loss, destruction, or damage.Accessing Account to Provide SupportIn exceptional circumstances, such as when required for customer support, the support specialists at Devellux Inc may need to access your account. In such cases, they will be able to view the personal data submitted to your account.The company undertakes to always ask for your permission before accessing your account to troubleshoot. It is important to note that if you do not grant permission for this access, it may affect the quality and speed of customer support provided.
Children’s PrivacyDevellux Inc takes the privacy of children seriously. The services provided by the company are not intended for use by children under the age of 16 without the express permission of their parent or legal guardian.If you are under the age of 16, you must obtain permission from your parent or legal guardian before submitting any personal data to the company. The company may process the personal data of children under the age of 16, provided that the data has been consensually provided by parents/legal guardians for the express purpose of using the services.
Breach NotificationsIn the event of a breach of your personal data, Devellux Inc will inform you and the relevant data protection agencies of the breach without undue delay if there is a high risk of violation of your rights as a data subject. The company will also take steps to minimize any risks of such kind.
“DoNotTrack” RequestsDevellux Inc does not share personal data with third parties for their direct marketing purposes. Additionally, the company's services do not support “Do Not Track” requests.Providing Data is VoluntaryProviding personal data to Devellux Inc is voluntary. However, it is necessary to create a user account and use the company's website. If you do not provide your personal data, you will not be able to use all the features on the website.